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You can always return a product, provided you do so within 14 days of receipt (the “withdrawal Period”) (and, if applicable, only if the product is still sealed). To return products, you can fill out the return form, or send an email to Upon confirmation by us, you must send the product back within 14 days. We will fully refund the purchase price within 14 days after having received your returned product.


The cost for return shipments shall be borne by you.


During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove the packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.


You cannot return makeup, cosmetics, tweezers, brushes, serums, basically products that can’t be returned for hygienic or health reasons and are not sealed.